2022/12/9
・香港エクスプレス Supervisor, Airport Services（東京）
Role Purpose
Assist the Assistant Manager Airport Services (Tokyo) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
Monitor and ensure the airport operation performance comply to company service level and standard;
Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
Keep the highest safety and security culture and standard in all Ground Operation area;
Coordinate with local regulators and authorities on behalf of the company;
Maintain the highest standard and on-time performance with continuous improvement;
To handle delays, disruption and resolve complaint at frontline;
Timely report to Assistant Manager, Airport Services (Tokyo) and Headquarter of any irregularity situation;
Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
Identify potential hazard, security threat and report to the Assistant Manager, Airport Services (Tokyo) carry out follow up action for risk mitigation;
Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
Report to Assistant Manager, Airport Services (Tokyo) and Headquarter timely if any changes in local governmental and aviation regulatory requirements;
Overtime duties and non-office hour standby might require;
Overseas travel and shift duty is required.
The Ideal Candidate
Bachelor degree or above;
5 years aviation or civil airline experience including 2 year in supervisory level;
Knowledge of passenger handling is essential, additional knowledge in ramp, dispatch and cargo handling will be an advantage;
Knowledge of Aviation Safety and Security;
Excellent command of Japanese and English, and written English;
Basic knowledge in Microsoft Office;
Good communication skills and team player;
Excellent customer service mind-set;
Able to work independently and under pressure.