2022/6/11
・ANA 空港スタッフ（経験者）（バンクーバー）
JOB INFROMATION
Job Title: Customer Service Representative, Passenger Service
Location: Vancouver International airport, Richmond, B.C., CANADA
Job Status: Non-Exempt, Full-Time
DUTIES AND RESPONSIBILITIES
This position is responsible for supporting and coordinating passenger service operations on a daily basis
and for supervising contractors under ANA’s handling requirements and contract, providing review and
information to Management.
1. Perform and oversees departure handling, arrival handling, and ramp duties
2. Resolve any kind of problems which may occur and any required post work as directed by
Supervisor and Managers
3. Coordinate with other airlines, government authorities, etc. to ensure effective relationships
4. Support supervisors and management during any flight irregularity
5. Cover for other staff (including other stations, when requested by management)
6. Perform any other administrative functions as directed by Supervisors and Managers
7. Perform any other sales supportive functions as directed by General Manager
8. Assist Supervisors and Managers in coordinating all flight operations and activities
9. Assist in the decision-making process regarding the safety of flight operations
10. Review and briefing crews concerning flight plans and all related information
11. Coordinate ANA personnel and contractors responsible for fuel distribution, aircraft maintenance,
load instruction, and aircraft weight and balance
12. Ensure all regulations concerning operations are enforced and updated
2022/05/06
ANA Vancouver
Administration
Page 2 of 2
SPECIFIC QUALIFICATIONS
1. Eligible to work in CANADA (No visa sponsorship provided)
2. Excellent interpersonal and organization skills
3. Professional presentation and excellent customer service skills
4. Experience in passenger service is strongly preferred
5. Willing to work any hours/shifts/holidays/weekends
6. Bilingual (Japanese / English) preferred
7. Understanding in diverse cultures
8. Proficiency in MS office
9. Required completion of Covid-19 vaccination
HOW TO APPLY FOR A JOB
If you are interested in applying for the position, please send the following information with a cover letter
and resume to ml_prj_anayvr@fly-ana.com
Please be advised that ANA will contact qualified candidates ONLY.
The interview will be done at YVR Airport office.
Your resume and cover letter should include the following information:
1. Name, Address, Phone Number, Email Address
2. Position you are applying for
3. Education history
4. Employment history
5. Salary requirements