2024/11/11
・ハワイアン航空 客室乗務員（ハワイ）
Description
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.? Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘?ina and introducing our islands to the world!
Aloha and mahalo for your interest in the Flight Attendant - Japanese Language Qualified position with Hawaiian Airlines!
We will have a recruitment event taking place in Honolulu, Hawaii. If selected for interviews, exact dates and times will be communicated.
Position Summary
The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.
Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight, which includes providing food and beverage service, while providing an unsurpassed Aloha experience.
Key Responsibilities
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of guests
Pleasantly greet and direct guests to their assigned seats and answer flight related questions
Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats
Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off
Walk aisles of planes to check for guest observation of safety regulations, enforce and advise guests of safety infractions and effectively diffuse and resolve difficult guest’s situations
Direct and assist guests in emergency procedures, such as evacuating a plane following an emergency landing
Provide food and beverage service consistently and as prescribed by procedure
Collect and reconcile payments for various onboard products such as; alcoholic beverages, meals, duty free sales, etc.
Administer first aid, if necessary
Make written and verbal reports of emergency/safety incidents occurring during flight
Prepare guests and aircraft for landing, following procedures
Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
Ability to obtain and maintain an AOA Badge
Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
Able to be present to work alternative schedules, including evenings, weekends and holidays
Ability to effectively and professionally interact with others (colleagues and guests)
Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight
The ability to tell when something is wrong or is likely to go wrong, recognizing there is a problem and escalating the concern
Able to work in climates and locations across the globe and work variable shifts
Able to fly at high altitude
Able to meet physical demands of the job
Assist ill or incapacitated passengers and fellow crew members
Evacuate the aircraft in heavy, dense smoke during a cabin fire
Handle and operate oxygen bottles and fire extinguishers
Remove and lift emergency cabin windows (weighing up to 60 pounds)
Jump down the emergency slide from height of approximately 24.5 feet
All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job.
Minimum Requirements
Must be 21 years old at the time of application
High school diploma, or GED equivalent
Present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas
Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
Able to read, write, and speak English proficiently
Must be able to proficiently speak advanced/business level Japanese and read Romaji or Kanji
Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines
Able to relocate within the state of Hawaii or the continental U.S.
Able to be present to work alternative schedules, including evenings, weekends and holidays
Ability to reach 82 inches vertically.
Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
Ability to complete pre-employment requirements: Drug Test, tuberculosis (TB) and background check.
Must be legally authorized to work in the United States
Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
Must possess the legal right to travel from all countries served by Hawaiian Airlines
Travel documents must remain valid throughout all phases of training and employment
Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary
Current Employees must be in good standing with the company
**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.? Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
Preferred Qualifications
Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
College education or degree