2024/11/11
・香港エクスプレス 空港サービス マネージャー（関西）
Responsibilities
Assist Regional Airport Services Manager (Japan) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
Monitor and ensure the airport operation performance comply to company service level and standard;
Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
Upkeep the highest safety and security culture and standard in all Ground Operation area;
Coordinate with local regulators and authorities on behalf of the company;
Maintain the highest standard and on-time performance with continuous improvement;
To handle delays, disruption and resolve complaint at frontline;
Timely report to Regional Airport Services Manager (Japan) and Headquarter of any irregularity situation;
Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
Report to Regional Airport Services Manager (Japan) and headquarter timely if any changes in local governmental and aviation regulatory requirements;
Overtime duties and non-office hour standby might require;
Overseas travel and shift duty is required;
Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix.
The Ideal Candidate
Degree holder or a qualification that demonstrates suitable experience in related discipline;
10 years aviation or civil airline experience including 3 years in supervisory level;
Knowledge of all aspects of Ground Handling and IOSA requirements;
Knowledge of Aviation Safety and Security;
Excellent command of Japanese and English, and written English;
Advanced knowledge in Microsoft Office;
People manager with good communication skills and a fast decision maker;
Strong analytical and project management skills and sensitive to figure;
Excellent customer service mind-set;
Able to work independently and under pressure.