2020/1/16
・香港エクスプレス Manager, Airport Services（関西）
Job no: 496521
Work type: Full time
Location: Japan
Department: Operations
Role and Responsibilities:
➨Drive and upkeep all aspects of station performance including On Time Performance, guest experience, service provider performance, regulation compliance;
➨Monitor and ensure the airport operation performance comply to company service level and standard;
➨Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
➨Upkeep the highest safety and security culture and standard in all Ground Operation area;
➨Coordinate with local regulators and authorities on behalf of the company;
➨Maintain the highest standard and on-time performance with continuous improvement;
➨To handle delays, disruption and resolve complaint at frontline;
➨Timely report to Station Manager and Headquarter of any irregularity situation;
➨Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
➨Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
➨Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
➨Report to Area manager and headquarter timely if any changes in local governmental and aviation regulatory requirements;
➨Overtime duties and non-office hour standby might require;
➨Overseas travel and shift duty is required.
Qualifications:
➨10 years aviation or civil airline experience including 3 years in supervisory level;
➨Knowledge of all aspects of Ground Handling and IOSA requirements;
➨Knowledge of Aviation Safety and Security
➨Excellent command of Japanese and English, and written English;
➨Advanced knowledge in Microsoft Office
➨People manager with good communication skills and a fast decision maker
➨Strong analytical and project management skills and sensitive to figure
➨Excellent customer service mind-set;
➨Able to work independently and under pressure.
Advertised: 12 Dec 2019 AUS Eastern Daylight Time
Applications close:・最新情報は下記サイトでご確認ください。
http://careers.hkexpress.com/cw/en/job/496521/manag