2019/10/22
・タイ・エアアジア 空港スタッフ（関西）
Job Description
• Disseminate new information to staff during briefing
• Update staff on latest ancillary product and push to sell
• Conduct walkabout checks to ensure smooth operations at all areas
• Attend and support staff on guest complaint
• Practice service recovery - solve and provide correct information to guest
• Issue feedback form as merit and demerit points to staff including those from third party
• Provide corrective measure to improve services
• Conduct training and show good example to the staff
• Report to your immediate superior or Finance any discrepancies in collection and any form of irregularities in your work area
• Ensure safety & security at all time
• Ensure staff have teamwork and communicate well
• Check email and reply in appropriate time frame
• Passenger handling and crisis management ( Flight delays, cancellations)
• Review and Submit staff overtime claims and attendance report
• Monitor staff performance and ensure that KPIs are being followed
• Ensure all excess baggage fees are collected, reviewed, recorded and deposited on time
• Perform Station Monitoring and responsible for reconciling payment receipts with daily cash summary (DCS) and ensure cash collections are properly deposited daily/weekly
Qualification: Working experience as airlines customer service representative more than 3 years. Fluent in Both English and Japanese language. Must have own means of transportation for commuting to and from airport.
If you choose to Apply with LinkedIn, please verify that your personal information and experience auto-populate in the appropriate fields, as your profile may not match the format for our site.・最新情報は下記サイトでご確認ください。
https://airasia.wd3.myworkdayjobs.com/Careers/job/Osaka/Guest-Service-Officer_JR0007115
